Introduction to Reference Work in the Digital Age. Internet Reference Services Quarterly. Although there is discussion and analysis of several virtual reference software packages, this is not a technical manual. Group discusses live reference services for librarians. A resource to aid in the decision whether to launch a reference service into cyberspace, and provides hints on selecting appropriate software. Particular focus is given to reference desk usage and to virtual reference VR. The purpose of this manual is to provide libraries with practical tools and methods for evaluation, recommendations for implementation, and examples of ways that libraries have improved services through analysis of these and similar instruments.
Although there is discussion and analysis of several virtual reference software packages, this is not a technical manual. Are Reference Desks Dying Out? Tailoring Services to Your Library. Heise , Jennifer, and Stacey Kimmel. Once you are ready to implement your service, there is also information on marketing and assessing the services.
Virtual Reference: A Selected Annotated Bibliography | Tools, Publications & Resources
Exploration of administrative issues through the lens of the Kano Model and discussion of balancing customer service with the limited resources available to academic libraries introducing a new service. Group discusses live reference services for librarians.
Definitions Virtual reference is reference service initiated electronically, often in real-time, where patrons employ computers or other Internet technology to communicate with reference staff, without being physically present. Digital versus Non-Digital Reference: How do you figure out what to do? Managing an Established Virtual Reference Service. Starting and Running a Virtual Reference Service.
Deciding whether to offer a real-time virtual reference service. This article gives an overview of the local services developed by three Ohio library systems and the merger into one program.
Kern outlines the tools and decision-making processes that will help you and your library evaluate, tailor, and launch virtual reference services that anntated a perfect fit for your community and your library. Instant messenger IM services receive the most attention in this book; proprietary chat and E-mail reference are also covered.
annotated | WordReference Forums
Live Reference eGroup This Yahoo! The purpose of this manual is to provide libraries with practical tools and methods for evaluation, recommendations for implementation, and examples of ways that libraries have improved services through analysis of these and similar instruments. Bridgewater, Rachel, and Meryl B. A chronology offers a detailed examination of the challenges, compromises, and successes in developing software to support a new virtual reference service. Haworth Information Press, Designed as a guide for individuals thinking about setting up virtual reference services, this book offers practical advice and information, with an emphasis on academic libraries.
Virtual reference is reference service initiated electronically, often in real-time, where patrons employ computers or other Internet technology to communicate anbotated reference staff, without being physically present.
Association of College and Research Libraries, The book is based on an international collaborative project between two groups from German and Chinese institutions, wordrefernce which digital reference services provided by nearly libraries all over the world were evaluated.
Available online at http: Discusses virtual reference VR services offered by numerous libraries. This article examines how librarians are struggling to redefine, and in some cases eliminate, the venerable institution of reference desk services and it explores the new bkbliography in which reference questions get answered at university libraries.
Virtual reference desk series.
Virtual Reference: A Selected Annotated Bibliography
The American Library Association cannot make specific product recommendations. Are Reference Desks Dying Out?
Also provided is a checklist of skills for virtual reference, tips on basic chat etiquette, and advice on adjusting library policies in light of a new service. Virtual reference has gone from an idea to a regular library service in an astonishingly fast seven years.
Current operations are reviewed and an evaluation of the service provided.
Explores social software and how these technologies can be applied in libraries. Provides an exploration of the present and possible future applications of eleven reference delivery methods.
A Basic Guide for Library Staff. This book focuses on practical implementation of instant messaging IM as one tool for delivering virtual reference service. What works in one library won’t necessarily work in another. ODLIS definition of Digital Reference Web Resources ALA TechSource Besides publishing in print and online the subscription publications Library Technology Reports, an evaluative guide to library systems and services, and Library Systems Newsletter, a monthly overview of the library automation marketplace, ALA TechSource has launched the ALA TechSource Blog, which, as wordrefsrence in its initial entry, “aims to provide its subscribers with insightful and pertinent news about, and commentary on, technology related to and used in the library field.
This collection is intended to provide inspiration for potential reference services at your library; each chapter provides an introduction to an innovative service concept and an annotated list of sources for additional research.