QUINTE MRI CASE STUDY

The long wait times have caused bottlenecks in the whole process which has led to poor customer satisfaction and overtime hours for the MR Technologist. The main issue attributes further to the bottleneck between the scheduling department and the patients. My account New to us? Patients who are referred to the clinic are promised a lead time of 48 hours however some patients may come in as walk-ins and request an MRI scan for that day. MR technologist not willing to work too much overtime as he does now.

For instance, once there had been just three MRI scans scheduled on a day but the scheduling department thought that it was full. Hi, I am Sara from Studymoose Hi there, would you like to get such a paper? Process issues — Long term issue When patients are scheduled to have an MRI but the technologist sends them home because they are not fit for an MRI due to medical conditions, the machine is left sitting idle for that time. At every two weeks a cross-functional team with the following members will analyze the weekly numbers that Quinte OPS manager has, the radiologist number of scans received, how often the doctors get their results and the number of days in backlog. Throughout the process, there are numerous areas of non-value added activity such as spending time greeting and escorting patients to the magnet room in the beginning and back to the front desk after completion of scan or to the change room.

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Quinte Mri Case Analysis

Quinte MRI”s business development coordinators must provide recommendations and an action plan to deal srudy this process and productivity problem in a setting with extreme variability. The long wait times have caused bottlenecks in the whole process which has led to poor customer satisfaction and overtime hours for the MR Technologist.

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Additionally, the bottleneck in the operation has resulted in the loss of patient referrals. I have also provided some KPIs that should be used to assess performance and ensure overall success. Hi there, would you like to get such a paper? Hi, I am Sara from Studymoose Hi there, would you like to get such a paper?

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The appointment form for scheduling is not legible most times or has incorrect information which also creates a bottleneck within the MRI process. MR technologist not willing to work too much quinhe as he does now.

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Another set of issue was seen in the scheduling department. Sorry, but copying text is forbidden on this website.

QUINTE MRI Case Solution And Analysis, HBR Case Study Solution & Analysis of Harvard Case Studies

It is a significant number of walk-ins patients per year,as the number of referred patients per year is There are a range of issues which are being faced by Benton Cooper Medical Center currently. Scheduling issues — Long term The MRI clinic is currently scheduled for one scan per hour and is having difficulty in reaching the promised output of two scans per hour. How about receiving a customized one? View our pricing guide or login to see prices.

The alternative proposed is to change the way the schedule of the patients is done now and some changes in the process.

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quinte mri case study

The main issue attributes further to the bottleneck between the scheduling department and the patients. There have also been issues with the MRI forms which contain mistakes and as a result, the MRI technologist is questioning the abilities of this department due to the fact that the schedule appointment forms prepared by the scheduling department are not legible and are unreadable for the MRI technologist.

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My account New to us?

Placing a database and storing all the information could clearly reduce the process time and provide a competitive edge to the clinic Sinclair was scheduled to work 40 hours each week but in the month of May he had to work for additional 40 wtudy at 1. Most of the patients are not screened properly and they are also being scheduled at the wrong times by the scheduling department, which is causing issues and dissatisfaction and anger among the other patients.

quinte mri case study

This shows that this is one of the most serious issues and a bottleneck in the process. Quite has been chosen to replace stud existing service provider as BCMC wanted to increase the number of days available for MRI from two.

Quinte Mri Case Study. The Case Centre is dedicated quinnte advancing the case method worldwide, sharing knowledge, wisdom and experience to inspire and transform business education across the globe. Overtime hours is an issue on its own because the MR Technologist, Jeff Sinclair currently works an additional 40 hours in May at 1.

Production and Operations Management. Loss of patients referrals. Meeting after two months and deciding whether or not to hire a part time MRI technologist.

Retrieved 02,from https: The challenges that we will have with this alternative might be: This will involve changes in scheduling system and also in the scanning process.