MODERNIZATION OF NTUC INCOME CASE STUDY SOLUTION

The software comprimise three subsystems these are the Policy Administration, Sales Management and Supplementary Resources which fulfilled many of the company’s requirements, from customer orientated design to barcode technology capabilities, and the ability to support changes in business processes. Describe the Information systems and IT infrastructure at Income after migrating to the fully digital system? COBOL programs were also used which also encountered technical failures. Continuous straining should be given to the staff to ensure proper use of the system and to maximize the potential of the system. At the same time, COBOL programs were very slow in developing new products for the company resulting to lost sale opportunities.

Furthermore, the LAN cables were replaced with faster cables, a fiber-optic backbone, and wireless capability. Income is able to provide support to agents, brokers, and customers to do online services regularly. Time in designing and launching new products were also reduced from weeks to days using the table-driven-rule-based product-definition module. In addition, Income also revamped its business continuity and disaster-recovery plans. Whenever a document needed to be retrieved, it would take about two days to locate and ship it by courier. Hardware failures caused six days of complete downtime.

To ensure the success of the new system, proper implementation and control should be done. As a result of adopting eBao Life System, about office staff and 3, insurance advisors could access the system anytime, anywhere.

I think if they will constantly improve there systems and they will adopt to new ntkc I think problems like this will never be repeated again. This allowed Income to view a summary of each customer over different products and business solytion. For example — all servicing branches were equipped with scanners, monitors were changed to 20 inches, PC RAM size upgraded to MB, new hardware and software for application servers, database servers, web servers, and disk storage systems was installed.

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Case study: Modernization of NTUC income by Shatha AlMarri on Prezi

At the same time, COBOL programs were very slow in developing new products for the company resulting to lost sale opportunities. For example, all servicing branches were equipped with scanners; monitors were changed to 20 inches; PC RAM size czse upgraded to MB; and new hardware and software for application servers, database servers, web servers, and disk storage systems were installed.

Customer queries should be addressed accurately and promptly. Describe the Information systems and IT infrastructure at Income after migrating to the fully digital system? What were the problems faced by Income in this case?

What types of information systems and business processes were used by Income before migrating to the fully digital system? For storage, all original documents were packed and sent to warehouses where, over two to three days, a total of seven staff would log and store the documents. This site uses cookies.

In the insurance industry, information systems are very important in ensuring product and services-competitiveness.

Nice case study about modernization.

modernization of ntuc income case study solution

In addition, the IT team found developing new products in COBOL to be quite cumbersome and the time taken to launch new products ranged from a few weeks to months. Their collection schedule causes delays of two to three days. Partnership with Development Authority and Microsoft to launch the community web portal, Big Trumpet. Similarly, the operations could be switched quickly to the new disaster recovery site without the need studj rely on restoration of previous day data.

Office Services would log documents, sort them, and then send them to departments for underwriting. With the new information system, Income is now equipped to face the challenges of the industry. At the same time, transaction processing for policy underwriting was still a batch process and information was not available to agents and advisors in real-time, resulting in loss of opportunities for cross-product sales.

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Are the problems described in the case likely to be repeated? Moving to a paperless environment, however, was not easy. Saturday, 25 October Case Study: At the same time, transaction processing for policy incone was still a batch process and information was not available to cqse and advisors in modeenization. In all, paper policies comprising 45 million documents were stored in over 16, cartons at three warehouses.

The new digital system also addressed the slow development of new products by Caase through the straight through processing workflow capabilities of the new system.

Case Study 2: Modernization of NTUC Income (pages 105-106)

In addition, Income also revamped its business continuity and disaster-recovery plans. Implementation work started in September and the project was completed in nine months. A real-time hot backup disaster-recovery center was implemented, where the machines were always running and fully operational. Income had problems with how they process their insurance because it is very tedious and paper-based.

When a system breakdown did occur, work had to be stopped while data mdernization restored. Leave a Reply Cancel reply Enter your comment here Refiling would again take about two days. They also lost opportunities to cross-sell because transaction processing for policy underwriting was still a batch process and information is not available to agents and advisers in real-time.

modernization of ntuc income case study solution