Please try again shortly. Leaving the latch handle raised can result in incorrectly seated ink cartridges. The print quality should improve a few hours after you experience the issue. I tried most of the suggestions in this thread, but stopped short of disassembling the print head. The serial number provided does not match the previously selected product. Press down on any ink cartridge that is higher than the others to firmly snap the ink cartridge into its slot.

To check the authenticity of your cartridges, go to the HP anti-counterfeit webpage in English. The Virtual Agent is currently unavailable. Use genuine HP ink cartridges If your ink cartridges are not compatible with your printer, it might cause an error message. Message 3 of 7. Wait until the product is idle and silent before continuing. Message 7 of 7. If HP replaces your printhead assembly under warranty, you receive a new printhead assembly, cleaning materials, and a full set of new ink cartridges.

How does HP install software and gather data? Clean the clogged vent with a pin. Insert the ink cartridge. The idea of replaceable print heads sound nice but you don’t want this feature especially since these type of printers will be obsoleted most likely before most users need to change a print head.

If using genuine HP ink cartridges did not resolve the issue, continue to the next step. Make sure that plain white U. Purchase replacement cartridges and other supplies from the HP Store or local retailers.


Hold the ink cartridge by its sides, and then find the ink cartridge contacts on the bottom of the ink cartridge.

HP Photosmart Printers – Resolving ‘Ink Cartridge Problem’ Error

The location of the HP Parts store varies depending on your region. If you see one or more of these defects on the print quality diagnostic reportcontinue to the next step. Go to How to Buy HPand then click your country-language.

hp photosmart 5520 problem solving

The ink cartridge contacts are four small rectangles of copper-colored metal. Turn the printer on, if it is not already on.

Solved: Printer Assistant for HP Photosmart ? – HP Support Community –

Touch Toolsand then touch Print Quality Report. Twist the cap counter-clockwise until it snaps off.

I got as far as 6, opened the HP aassistant. When you remove the plastic wrap, the paper label on the top of the ink cartridge tears slightly, which is necessary to properly vent the ink cartridge. When the HP Pohtosmart Update window opens, see if the printer serial number displays.

hp photosmart 5520 problem solving

If the ink cartridges, pfoblem, or printer is replaced under warranty, the support agent will request the print sample. This page requires Javascript. That did the trick. Replace the problem ink cartridge Replace the problem ink cartridge.

I would like to get the Printer Assistant up and running for you but require a little more information: Since using the new work station you do not have that option.


hp photosmart 5520 problem solving

Clean the ink cartridge and carriage contacts again The ink cartridge and carriage contacts might require several cleanings to resolve any issues. Asia Pacific and Oceania. When I click on Scan I’m asked to make sure connect a scanner. This protects the ink cartridges from exposure to air.

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Gently bend the tab away from the cartridge, and then reinsert the ink cartridge into the carriage. Please return to the product information page and verify the numbers provided or try again later. The procedures in this document should help with streaked or faded printouts, color or black ink not printing, documents with blurred or fuzzy text, ink streaks or smears, and other print quality problems.

I would like to get the Printer Assistant up and running for you but require a little more information:. You do not need to replace ink cartridges until print quality becomes unacceptable. To release the old ink cartridge, press the tab on the front of the ink cartridge, and then remove it from the slot.

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