A fair assumption is that peaks and troughs could coincide for both the services offered by the company, and therefore variation could be relatively high. Does operations strategy set an improvement path? Suggest us how to improve StudyLib For complaints, use another form. Does the business take a process perspective? A model of operations and process management Critical commentary Summary checklist Case study: See the table below. Does operations and process management have a strategic impact?
The case is sufficiently general for tutors to draw out from the case, whichever topic they are going to cover in the course. Operations Strategy Nigel Slack. Of course, this is not unusual, but it is worth exploring the implications of this with students. Design will be very similar to production services because it is an essential part of production services. Add this document to saved.
There are many ways of drawing the supply network for any type of business and this is rottedam true for AAF. Variation is high more lumpy as it says in the case and because much of the value is added with the eventual customervisibility is high.
Operations Strategy Nigel Slack. Of course, he may just wish to develop the business to a certain size and then sell it.
AAF Case Study 项目管理案例授课 by Loki Su on Prezi
The company seems to be reaching the point where the requirements and objectives of both types of services, to some extent, conflict with each other. You can add this document to your study collection s Sign in Available only to authorized users.
Therefore, because they differ, they awf need managing in different ways. The administration process is very much a back-office process.
Chapter 1 of the text identifies four contributions of operations management. Does the operation have a strategy? Sending an invoice is sending an invoice even if each invoice is different, sending an invoice is very essential. Of course, this is not unusual, but it is worth exploring the implications of this with students.
Variation is difficult to assess for the administration process. The underlying issue in the case is how to reconcile the needs of the two services.
The main point is to demonstrate that the two main processes are different.
This is a very important point to discuss at this stage in a course. Are process performance objectives understood? These organizations may be serving the final client or the production cxse, but it is almost always important for AAF to develop some kind of relationship with them because they will be or should be collaborating to provide the final service.
This makes the book ideally suited for an MBA audience; studt come from a multitude of organizational settings. It should be able to develop the capabilities that will bring it more business in the future. This has been forced on him because of the growth of the company.
However, the diagram below is one way of illustrating the various relationships between some of the significant players in the supply network, where the double-headed arrow means that either the flow of service is both ways or the nature of the relationship is one of collaboration rather than a straightforward supply of service.
During this discussion it is useful to point out the difference between the technical knowledge that is embedded in any operation or process on one hand, and the tasks that are necessary to run the operation or process on the other. Add to collection s Add to saved. Administration is surprisingly similar to equipment hire and sales. Any student of the class who has worked in large organizations will point out the lack of rotgerdam and the communications problems that arise with very separate processes.
An interactive study guide featuring video, animated diagrams, Excel spreadsheets and further examples provides practical guidance on core concepts and issues. Less so with production services and design where creativity is caze, or more so with administration and equipment hire and sales where outputs are more standardized. There are several suppliers to AAF, but the ones mentioned explicitly in the case are other equipment hire and sales companies. In other words, at times, AAF finds itself a competitor to its own customers.
How are processes currently designed? Suggest us how to improve StudyLib For complaints, use another form.
Does operations strategy set an improvement path? Supply network design Executive summary What is supply network design? Artist groups and collectives. The case is sufficiently general for tutors to draw out from the case, whichever topic they are going to cover in the rottersam.